Privacy Policy & Terms

Your privacy and trust are important to us. Learn about how we collect, use, and protect your information.

Last updated: July 16, 2025

Privacy Policy

At Marrakech Rent Cars, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

Information We Collect

Personal Information

  • Contact Information: Name, email address, phone number, and mailing address
  • Account Information: Username, password, and account preferences
  • Booking Information: Rental dates, vehicle preferences, and payment details
  • Identification: Driver's license information and age verification

Automatically Collected Information

  • Device Information: IP address, browser type, and operating system
  • Usage Data: Pages visited, time spent on site, and user interactions
  • Location Data: Approximate location for service availability

Important Note

We never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

How We Use Your Information

  • Process and manage your car rental bookings
  • Provide customer support and respond to inquiries
  • Send important updates about your reservations
  • Improve our services and user experience
  • Comply with legal requirements and regulations
  • Prevent fraud and ensure platform security

Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL encryption for all data transmission
  • Secure servers with regular security updates
  • Limited access to personal information by authorized personnel only
  • Regular security audits and vulnerability assessments

Terms of Service

By using Marrakech Rent Cars services, you agree to comply with and be bound by these Terms of Service. Please read them carefully before using our platform.

Service Description

Marrakech Rent Cars is a car rental platform that connects users with vehicle owners in Morocco. We facilitate the rental process but do not own the vehicles listed on our platform.

User Responsibilities

Driver Requirements

  • Must be at least 21 years old (minimum age may vary by vehicle)
  • Possess a valid driver's license
  • Have a clean driving record
  • Provide accurate information during registration

Vehicle Usage

  • Use the vehicle only for lawful purposes
  • Return the vehicle in the same condition as received
  • Report any accidents or damage immediately
  • Do not smoke in vehicles unless specifically permitted
  • Follow all traffic laws and regulations

Prohibited Activities

The following activities are strictly prohibited and may result in immediate termination of service:

  • Using the vehicle for illegal activities
  • Subletting or sharing the vehicle with unauthorized persons
  • Driving under the influence of alcohol or drugs
  • Off-road driving unless specifically permitted

Booking and Payment

  • All bookings are subject to availability and owner approval
  • Payment is required to confirm your reservation
  • Prices include basic insurance coverage
  • Additional fees may apply for extra services or equipment

Cancellation Policy

  • Free cancellation up to 24 hours before pickup
  • Cancellations within 24 hours may incur a fee
  • No-shows result in forfeiture of rental fee
  • Weather-related cancellations are handled case-by-case

Data Protection

We are committed to protecting your personal data in accordance with applicable data protection laws and regulations.

Your Rights

Access and Portability

  • Request access to your personal data
  • Receive a copy of your data in a portable format
  • Transfer your data to another service provider

Correction and Deletion

  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Withdraw consent for data processing

Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. Inactive accounts may be deleted after 3 years of inactivity.

International Transfers

Your data may be processed in countries outside of Morocco. We ensure appropriate safeguards are in place to protect your information during international transfers.

Questions About Our Policies?

If you have any questions about our privacy policy, terms of service, or any other policies, please don't hesitate to contact us.

Need Help? Chat with us!